RAG that cites its sources
Retrieval is easy to demo and hard to trust. Here’s how we make enterprise search answers verifiable.
Read articleDemos answer questions; products resolve tickets
Our first prototype answered 90% of questions plausibly — and resolved almost none. Answering isn’t resolving. A resolved ticket means the refund was issued, the address changed, the customer satisfied.
Give the agent hands, not just a mouth
The jump came from tools: order lookups, refunds within policy, account changes. Each tool has strict guards and an audit trail, so the agent can act without being trusted blindly.
Measure what matters
We built an evaluation set from 2,000 real tickets and scored every change against it. Vibes don’t ship; numbers do.
Keep humans where they add value
Edge cases escalate with a full summary. Agents handle the routine; people handle the judgement calls — and both get better over time.
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