The challenge
The client came to us with a clear goal — video consultations, e-prescriptions and patient records. The hard part was workflows clinicians actually adopt.
Our approach
We started with a short discovery sprint to map the users, the data and the constraints, then moved into weekly cycles with working software in a shared workspace. Product Research, Development and Prototyping ran as one team, so research fed design and design fed engineering without handoffs.
The platform was built on Video, HIPAA-aware and Web, with automated tests and monitoring from the first release.
The result
30k visits/mo. The product launched in 13 weeks and we stayed on for the releases that followed — fixing what users tripped over and doubling down on what they loved.
