The challenge
The client came to us with a clear goal — mobile check-in, digital keys and in-stay requests for hotel guests. The hard part was keeping inventory in sync across channels.
Our approach
We started with a short discovery sprint to map the users, the data and the constraints, then moved into weekly cycles with working software in a shared workspace. Development, Delivery and Prototyping ran as one team, so research fed design and design fed engineering without handoffs.
The platform was built on iOS, Android and IoT, with automated tests and monitoring from the first release.
The result
Keyless entry. The product launched in 24 weeks and we stayed on for the releases that followed — fixing what users tripped over and doubling down on what they loved.
