The challenge
The client came to us with a clear goal — pet policies, vet video calls and claims in one app. The hard part was legacy policy systems behind modern front ends.
Our approach
We started with a short discovery sprint to map the users, the data and the constraints, then moved into weekly cycles with working software in a shared workspace. Consulting, Development, Support and Product Research ran as one team, so research fed design and design fed engineering without handoffs.
The platform was built on Mobile, Payments and Video, with automated tests and monitoring from the first release.
The result
70k pets insured. The product launched in 8 weeks and we stayed on for the releases that followed — fixing what users tripped over and doubling down on what they loved.
