The challenge
The client came to us with a clear goal — usage-based plans, dunning and revenue analytics for B2B SaaS. The hard part was enterprise requirements — SSO, audit, permissions — arriving mid-roadmap.
Our approach
We started with a short discovery sprint to map the users, the data and the constraints, then moved into weekly cycles with working software in a shared workspace. Development, Delivery, Support and Prototyping ran as one team, so research fed design and design fed engineering without handoffs.
The platform was built on Stripe, Billing and Analytics, with automated tests and monitoring from the first release.
The result
40% less churn. The product launched in 22 weeks and we stayed on for the releases that followed — fixing what users tripped over and doubling down on what they loved.
