The challenge
The client came to us with a clear goal — anonymous chat support with routing to trained volunteers. The hard part was small budgets and big ambitions.
Our approach
We started with a short discovery sprint to map the users, the data and the constraints, then moved into weekly cycles with working software in a shared workspace. Consulting, Prototyping, Development and Product Research ran as one team, so research fed design and design fed engineering without handoffs.
The platform was built on Realtime, Web and Alerts, with automated tests and monitoring from the first release.
The result
24/7 support. The product launched in 18 weeks and we stayed on for the releases that followed — fixing what users tripped over and doubling down on what they loved.
