Six stages, one team: how we run an engagement
From consulting to support — what happens at each stage, and why nothing gets thrown over a wall.
Read articleWhy we start almost every engagement with research and a clickable prototype instead of a backlog.
A backlog written before talking to users is a list of assumptions. Building it faithfully just makes the wrong thing well.
Interviews, competitive mapping, a scoped plan and a clickable prototype tested with real users. You leave with evidence, not opinions.
Sometimes the answer is “build less”. Sometimes it’s “don’t build yet”. Either way, it’s far cheaper to learn in week two than in month six.
Have a question about this, or a project where it applies? Write to us — Gala reads every reply.
From consulting to support — what happens at each stage, and why nothing gets thrown over a wall.
Read articleEvery engagement ships with a live workspace. Clients see tasks, time and spend as it happens.
Read articleLaunch is where the real work starts. What we learned from staying with products long after go-live.
Read article