Six stages, one team: how we run an engagement
From consulting to support — what happens at each stage, and why nothing gets thrown over a wall.
Read articleLaunch is where the real work starts. What we learned from staying with products long after go-live.
The first weeks after launch generate more learning than months of planning. Leaving at that moment wastes it.
We commit to at least ten releases after launch: fixing what users trip over and doubling down on what they love.
The team that built it knows why every decision was made. That context makes each iteration faster than the last.
Have a question about this, or a project where it applies? Write to us — Mike reads every reply.
From consulting to support — what happens at each stage, and why nothing gets thrown over a wall.
Read articleEvery engagement ships with a live workspace. Clients see tasks, time and spend as it happens.
Read articleWhy we start almost every engagement with research and a clickable prototype instead of a backlog.
Read article