Process

Transparent billing, or how to stop arguing about hours

Every engagement ships with a live workspace. Clients see tasks, time and spend as it happens.

StacyR&D · Aug 12, 2026 · 5 min read

Invoices shouldn’t be surprises

The classic agency invoice arrives once a month with a number nobody can verify. That breeds distrust, even when the work is good.

Our workspace shows every task, every hour logged and the running total for the sprint. Clients see exactly what they’re paying for, as it happens.

Billing conversations disappeared. Instead, we talk about priorities — which is what we should have been talking about all along.

Have a question about this, or a project where it applies? Write to us — Stacy reads every reply.

Keep reading

From consulting to support — what happens at each stage, and why nothing gets thrown over a wall.

Why we start almost every engagement with research and a clickable prototype instead of a backlog.

Launch is where the real work starts. What we learned from staying with products long after go-live.