The challenge
The client came to us with a clear goal — scheduling, quoting and invoicing for small service businesses. The hard part was billing that matches how customers actually use the product.
Our approach
We started with a short discovery sprint to map the users, the data and the constraints, then moved into weekly cycles with working software in a shared workspace. Development, Delivery, Support and Product Research ran as one team, so research fed design and design fed engineering without handoffs.
The platform was built on Multi-tenant, Mobile and Payments, with automated tests and monitoring from the first release.
The result
12k tenants. The product launched in 19 weeks and we stayed on for the releases that followed — fixing what users tripped over and doubling down on what they loved.
