The challenge
The client came to us with a clear goal — footfall, conversion and staffing insights per store. The hard part was online and in-store data that never quite match.
Our approach
We started with a short discovery sprint to map the users, the data and the constraints, then moved into weekly cycles with working software in a shared workspace. Product Research, Development, Delivery and Consulting ran as one team, so research fed design and design fed engineering without handoffs.
The platform was built on IoT, Dashboards and Reports, with automated tests and monitoring from the first release.
The result
120 stores tracked. The product launched in 16 weeks and we stayed on for the releases that followed — fixing what users tripped over and doubling down on what they loved.
