The challenge
The client came to us with a clear goal — residents report potholes and broken lights with a photo. The hard part was legacy registries behind every service.
Our approach
We started with a short discovery sprint to map the users, the data and the constraints, then moved into weekly cycles with working software in a shared workspace. Consulting, Product Research, Development and Support ran as one team, so research fed design and design fed engineering without handoffs.
The platform was built on Mobile, Maps and Workflow, with automated tests and monitoring from the first release.
The result
45k issues fixed. The product launched in 12 weeks and we stayed on for the releases that followed — fixing what users tripped over and doubling down on what they loved.
