The challenge
The client came to us with a clear goal — tickets, seating and fast scanning at the door. The hard part was traffic spikes during live moments.
Our approach
We started with a short discovery sprint to map the users, the data and the constraints, then moved into weekly cycles with working software in a shared workspace. Prototyping, Development, Support and Consulting ran as one team, so research fed design and design fed engineering without handoffs.
The platform was built on Payments, Mobile and Realtime, with automated tests and monitoring from the first release.
The result
400k tickets sold. The product launched in 11 weeks and we stayed on for the releases that followed — fixing what users tripped over and doubling down on what they loved.
