The challenge
The client came to us with a clear goal — mobile check-in, room keys and room service for hotels. The hard part was keeping inventory in sync across channels.
Our approach
We started with a short discovery sprint to map the users, the data and the constraints, then moved into weekly cycles with working software in a shared workspace. Development, Delivery and Product Research ran as one team, so research fed design and design fed engineering without handoffs.
The platform was built on Mobile, IoT and Payments, with automated tests and monitoring from the first release.
The result
4.8★ guest rating. The product launched in 24 weeks and we stayed on for the releases that followed — fixing what users tripped over and doubling down on what they loved.
