The challenge
The client came to us with a clear goal — tour operators sell trips online with live availability. The hard part was guest expectations set by the best consumer apps.
Our approach
We started with a short discovery sprint to map the users, the data and the constraints, then moved into weekly cycles with working software in a shared workspace. Development, Delivery and Support ran as one team, so research fed design and design fed engineering without handoffs.
The platform was built on Booking, Payments and Web, with automated tests and monitoring from the first release.
The result
3× direct bookings. The product launched in 10 weeks and we stayed on for the releases that followed — fixing what users tripped over and doubling down on what they loved.
